Legal

ACCEPTANCE OF ORDERS

All information on the Website is an invitation to treat only and is not an offer or unilateral contract. You agree that your order is an offer to purchase the products listed in your order (“Products”) from us on the Terms. All orders submitted by you are subject to acceptance by us. We may choose not to accept your order in our discretion for any reason whatsoever without liability to you. Examples of when we may not accept your order are as follows:

• If products are shown on the Website but are not available or are incorrectly priced or otherwise incorrectly described;
• If we are unable to obtain authorisation of your payment;
• If you order multiple quantities of an individual Product where such Products are to be shipped to any one customer or delivery address;
• If shipping restrictions may apply to a Product ; or
• If the delivery address you give is the address of an entity or individual providing freight forwarding services.

After submitting an order to us, we will send you an order acknowledgement email with your order number and details of the Products you have ordered from us and details of any delivery services you have ordered. Please note that this email is an acknowledgement that we have received your order and is not an acceptance of your order. Acceptance of your order and the formation of (a) a contract of sale of the Products between us and you and (b) a contract for between you and our Delivery Service, will not take place unless and until (i) the Products have been collected from us by the Delivery Service on your behalf pursuant to your delivery contract.  After entering into the contract of sale, we will be under a legal duty to supply you with goods that are in conformity with the contract.

When placing an order for the first time, you may be required to or may be offered the option to register with us and complete certain required fields on an order form. We may provide you with and/or ask you to use identifications and passwords and other means for you to be able to access certain areas of the Website, such as the My Account section of the Website (“Secure Access”). Where we do so, it is on the condition that you shall be responsible for ensuring that such Secure Access is kept secure and confidential at all times. You shall comply with all security directions and/or recommendations given by us and inform us immediately if you become aware of or suspect any unauthorised use of the Secure Access or if the Secure Access becomes available to an unauthorised party. Without prejudice to our other rights and remedies, we may suspend your access to the Website without liability to you, if in our reasonable opinion, such action is necessary for safeguarding the Website.

In the event prolonged inactivity causes your connection to the Website to fail, your selection of goods may be lost. In such case, you will be required to re-enter your selection. Please note that items in your shopping basket and on your wishlist are not reserved and may be purchased by other customers.

Before you submit your order, you will be given the opportunity to review your selection, check the total price of your order and correct any input errors.

You will only be charged for products when they have been collected from us on your behalf by the Delivery Service.

While all the Products sold through the Website will always correspond with their description, variations in both the manufacturing processes we use and also the display properties of the computer hardware you use to view the Website may mean that the colours, fabrics and designs of the Products displayed on the Website and the Products delivered to you may differ in appearance in minor respects.

We do not accept orders where the corresponding delivery address you give is that of an entity or individual providing freight forwarding services. In the event that we do accept any order and we subsequently become aware that the corresponding delivery address for such order is that of an entity or individual providing freight forwarding services, we shall be entitled to cancel such order upon notice to you by email or telephone.

 

PRICES

All prices of Products on the Website are the price for the Products only. They include any VAT or other sales tax payable. They do not include the charge to you for shipping and handling.

We endeavour to ensure that all pricing information on the Website is correct. Occasionally, however, an error may occur and Products may be mispriced. If a Product’s correct price is lower than the price stated on the Website, subject to our right to refuse an order pursuant to Section C 1.1(a), we will charge the lower amount and send you the Product. If a Product’s correct price is higher than the price stated on the Website, we will, at our discretion, contact you and ask you whether you wish to proceed with the order at the correct price or cancel your order and notify you of such cancellation. We will not be obliged to supply Products at an incorrect price.

Stussy may vary the prices of Products listed on the Website at any time and without any notice but such changes will not apply to Products in respect of which you have been sent a Dispatch Confirmation.

Please note that in some countries additional duties may be payable to your local tax authorities on receipt of your delivery. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order. Please also note that you must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable for any breach by you of any such laws.

 

PAYMENT TERMS

The total cost of your order will be the purchase price for the Products (which you pay to us) plus any delivery and handling charges. Find out more by going to Shipping & Returns page.

More information about the payment methods that we accept, and details of when an order will be charged to your account can be found in our Payment Methods section of the Shipping & Returns page. 

Please note that we accept payment in Euros only.

You confirm that the PayPal, credit/debit card or payment method that is being used is yours and that all details you provide to us in respect thereof including, without limitation, name and address details are complete, correct and accurate . You further confirm that the PayPal account, credit/debit card is valid and the inputted payment details are correct. All PayPal, credit/debit cardholders and payment account holders are subject to validation checks and authorisation by the card issuer or payment method provider. If the issuer of your card or payment method refuses to authorise payment we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal.

We are not responsible for any charges or other amounts which may be applied by your card issuer or bank or payment method provider as a result of our processing of your credit/debit card payment or other method of payment in accordance with your order.

If your credit/debit card or payment method is not denominated in the currency of your purchase indicated on the Website, the final price may be charged in the currency of your card or account. Such final price is calculated and charged by your card issuer or bank or payment method provider and therefore we shall not be responsible for any cost, expense, charge or other liability which may be incurred or suffered by you as a result of your card issuer or payment method provider charging you in a different currency other than the currency of your purchase as displayed on the Website.

INVOICING

Where we elect, or are required by applicable law, to issue or make available an invoice, we reserve the right to issue or make available electronic invoices and you agree to such form of invoicing.

 

DELIVERY, TITLE AND RISK

We use a Delivery Service that provides delivery of our Products to you. Orders will be sent to the delivery address that you have given on your order form. Neither we nor the Delivery Service can be held responsible if that delivery address is incorrect or incomplete. Please note that the Delivery Service does not deliver to PO boxes.  Please note that there are restrictions on the locations to which the Delivery Service delivers Products purchased from the Website.

Provided your order has been accepted by us, we will endeavour to ship your order in accordance with the estimated delivery times set on the Shipping & Handling page. There may be additional restrictions or exclusions in respect of specific addresses in countries to which we ship. These may change from time to time. We will notify you of such restrictions but this may not be possible until we have received your order. Orders received after any specified “cut off” or “last order” time or received on a day which is not a working day will be processed on the next working day. Estimated delivery times will be calculated from the date on which the order is processed.

Your sole remedy for any failure by the Delivery Service to dispatch your order in time for delivery within the relevant estimated delivery times for your shipping destination and selected delivery method shall be your right to cancel the relevant order and receive a full refund of any monies paid to us in respect of that order.

Title in the Products will pass to you on the later of:-

1. the date on which we receive payment in full for such Products; and
2. the date and time of collection of such Products by the Delivery Service on your behalf for delivery to the address you provided.

Once a Product has been collected by the Delivery Service on your behalf, all risk of damage to, or loss of, the Product shall pass to you.

We shall be entitled to supply the Products in installments and each installment shall be deemed to constitute a separate contract with us, and we shall be entitled to supply only part of an order.

As part of the ordering process, you will contract for a supply of goods by Stussy and separately for handling and shipping by the Delivery Service. Upon placing an order you will receive various email confirmations and paper documents in relation to your order. In respect of each of these and any other similar email confirmation or paper documents, please note that references to shipping; express courier; shipping and handling and any other similar terms relate to the services performed by the Delivery Service.

In the event that a Product is subsequently imported into a country other than the country specified in the order, you shall be responsible for complying with all local import requirements, laws, regulations and rules and paying all import taxes and duties as may be applicable in respect thereof.

 

CANCELLATION AND RETURNS

Should you wish to cancel or return any Products, you may only do so in accordance with our Returns & Exchange policy. This Returns & Exchange Policy does not affect your statutory rights as a consumer (including, where applicable, your rights under applicable distance selling legislation or e-commerce regulations in the territory to which the Product is shipped (“Regulations”). For more information on your statutory rights, contact your local Trading Standards Office or Citizens Advice Bureau or the equivalent in your country (if any).

Where you return a Product under the Regulations we will issue you with a full refund but you will need to return the Product at your own cost (if you have already received the Product), unless otherwise specified in our Returns & Exchange policy. Where you have paid any duties or taxes directly to the relevant authorities on the importation of the Product you wish to return, Stussy shall have no liability in relation to any claim for a refund of such duties or taxes from the authorities or whether or not such a refund is possible.

 

AGE REQUIREMENTS

If you order a Product to which a minimum age requirement applies, by ordering that Product you confirm that you are of the required age. If we reasonably believe that you are not legally entitled to order a Product, we reserve the right to cancel your order.